Today's plot from the Secret Masters
Jun. 14th, 2005 06:04 pmThis is one of our special people, by which I mean someone who calls up every 6-8 months and immediately rants about how shitty our service is and why don't we do anything about it and he has constant problems for TWO WEEKS (but never has answer as to why he did not call sooner, when they first manifested). And every single time, it's something on his end, like mistyping his password. But of course every time, part of the rant is how everything is our fault.
But this time was different. This was magical.
Problem: he had one connection today...at least if we can believe his report, which is not usually the case, but let us be generous...where I could see he'd successfully authenticated to RADIUS, but for whatever reason the PPP connection did not negotiate. Somewhat unusual these days, but it happens.
His hypothesis?
Someone is crouching in his building intercepting traffic for him across his phone line.
And that they listen in when he calls us to complain, and stop messing with it, because his connection always starts working after he calls tech support.
He's a doctor, mind you. So he must be right.
I pointed out repeatedly that it was much more likely to be an instability in his connection--bad phone wiring (especially with his history of disconnects etc.), modem problem, something of that ilk. But that if he had some reason to suspect that someone was tampering with his phone line...which I managed to say sans Dripping With Sarcasm; ph34r my mad customer service sk1llz...he really needed to discuss that with Verizon.
This generated a furious rant about how we don't take our customer security seriously and he was going to cancel Right Now!!1! To which our answer involves doors and asses, except that he had just paid for a year, so enter another series of rants, lies, and threats dumped on the skull of accounting, yap yap yap yap, which I was forced to listen in on due to the nature of our calling system. I confess, hearing the outright falsehoods he was telling them was surprisingly entertaining, in that "You are so full of crap and won't you feel like a tard when you realize the people you were talking to before can still hear you?" kind of way.
But this time was different. This was magical.
Problem: he had one connection today...at least if we can believe his report, which is not usually the case, but let us be generous...where I could see he'd successfully authenticated to RADIUS, but for whatever reason the PPP connection did not negotiate. Somewhat unusual these days, but it happens.
His hypothesis?
Someone is crouching in his building intercepting traffic for him across his phone line.
And that they listen in when he calls us to complain, and stop messing with it, because his connection always starts working after he calls tech support.
He's a doctor, mind you. So he must be right.
I pointed out repeatedly that it was much more likely to be an instability in his connection--bad phone wiring (especially with his history of disconnects etc.), modem problem, something of that ilk. But that if he had some reason to suspect that someone was tampering with his phone line...which I managed to say sans Dripping With Sarcasm; ph34r my mad customer service sk1llz...he really needed to discuss that with Verizon.
This generated a furious rant about how we don't take our customer security seriously and he was going to cancel Right Now!!1! To which our answer involves doors and asses, except that he had just paid for a year, so enter another series of rants, lies, and threats dumped on the skull of accounting, yap yap yap yap, which I was forced to listen in on due to the nature of our calling system. I confess, hearing the outright falsehoods he was telling them was surprisingly entertaining, in that "You are so full of crap and won't you feel like a tard when you realize the people you were talking to before can still hear you?" kind of way.