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I have not moved off the Help Desk from 9am until after 6:30pm this week. I mean, not for lunch, not for nothing. We are shorthanded and we are flooded. Because why? Two reasons, chiefly:
1) Damn near all of the incoming students for this semester are in the Hunter systems, but have never been picked up by CUNY. For weeks. This means that none of them can register, as we just learned, since they are all trying to register and having (not unreasonable) hysterics when they can't. And there is nothing we can do about it.
2) Those students who DID make it into the Portal, through luck or timing or God-knows-what, CUNY's wonderful tangle of Java is not giving them the little module bit that has the link to eSIMS, the registration application. Each one of which must be dealt with by looking up the account and opening a trouble ticket at the Mothership. A separate one. Because heaven forfend they should say "gosharoonie, there's hundreds of people with this problem! Maybe we should make one all-around fix!" There is a work-around, but it's difficult to explain, especially to hysterical non-computer-literates.
And then there's the usual registration drama, which is never less than glorious. And one of my staff is away for two weeks, and one suddenly got accepted to nursing school, and we don't have enough for full coverage on hours let alone take care of the extra load (which is why I'm working the desk, and I drafted Hacker-Boy to do the same...and we're STILL not keeping up), and Facilities bitched up our moving date by the day before saying "oh er um there won't be phones there til next week sometime", and I don't have time to pull back or do anything but fight fires. And shout at people internally who Don't Get It. It doesn't help.
1) Damn near all of the incoming students for this semester are in the Hunter systems, but have never been picked up by CUNY. For weeks. This means that none of them can register, as we just learned, since they are all trying to register and having (not unreasonable) hysterics when they can't. And there is nothing we can do about it.
2) Those students who DID make it into the Portal, through luck or timing or God-knows-what, CUNY's wonderful tangle of Java is not giving them the little module bit that has the link to eSIMS, the registration application. Each one of which must be dealt with by looking up the account and opening a trouble ticket at the Mothership. A separate one. Because heaven forfend they should say "gosharoonie, there's hundreds of people with this problem! Maybe we should make one all-around fix!" There is a work-around, but it's difficult to explain, especially to hysterical non-computer-literates.
And then there's the usual registration drama, which is never less than glorious. And one of my staff is away for two weeks, and one suddenly got accepted to nursing school, and we don't have enough for full coverage on hours let alone take care of the extra load (which is why I'm working the desk, and I drafted Hacker-Boy to do the same...and we're STILL not keeping up), and Facilities bitched up our moving date by the day before saying "oh er um there won't be phones there til next week sometime", and I don't have time to pull back or do anything but fight fires. And shout at people internally who Don't Get It. It doesn't help.
