It Takes A Village To Raise A Failboat
Apr. 4th, 2009 10:31 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
serindeSo, the revolution is confirmed for tomorrow. We will do the move in reverse order, since there's an open house at Our House tomorrow at 11:30, and it would be nice to not have movers schlepping shit through it. This has the unfortunate effect of Ranger in a cat carrier for longer, but I don't want to either move him today and leave him alone in a mostly-empty apartment (with nowhere to hide, which is important to him) or try and drive in another day with all the headache that entails.
The chorus of fail is composed of these parts:
- Myself, for not realizing there was a second page on the quote. All the pertinent data was on page 1, and there was no indication of there being MOAR (it didn't break off mid-paragraph or anything, and there was a fair amount of whitespace at the bottom), so it didn't even occur to me. Page 2 is where it says "oh and call back to confirm with your CC".
- Their administration-flow designers, for not making the "oh and call back to confirm" BIG AND OBVIOUS, and possibly in MULTIPLE LOCATIONS. Like, after you go through the online contract signing, a friendly message saying "Great! We have a deal! Now phone us with your moneys!"
- My Designated Rep Guy, the fellow who came out to give me a quote. He called back with abject apologies for not following up; it seems that most people after getting the quote call him five times a day with various trivia and head-explodey, so there's plenty of opportunity to make sure that the Is are dotted and the Ts crossed. The silent wheel does not get the attention of grease.
I am impressed that they managed to get everything together to reschedule for tomorrow; not that they shouldn't, but sometimes all the will in the world is insufficient. Also, everyone who I spoke to this morning was falling over themselves to be helpful and Make it Right and so on. (And they're getting me a discount.)
Am in a reasonably stable mental state--having the Internet acting out your emotions seems to help--but I still have a gently-friend psyche and my throat hurts from my initial howl of frustration. I think I shall do nothing useful today, instead embracing the way of the couch potato.
The chorus of fail is composed of these parts:
- Myself, for not realizing there was a second page on the quote. All the pertinent data was on page 1, and there was no indication of there being MOAR (it didn't break off mid-paragraph or anything, and there was a fair amount of whitespace at the bottom), so it didn't even occur to me. Page 2 is where it says "oh and call back to confirm with your CC".
- Their administration-flow designers, for not making the "oh and call back to confirm" BIG AND OBVIOUS, and possibly in MULTIPLE LOCATIONS. Like, after you go through the online contract signing, a friendly message saying "Great! We have a deal! Now phone us with your moneys!"
- My Designated Rep Guy, the fellow who came out to give me a quote. He called back with abject apologies for not following up; it seems that most people after getting the quote call him five times a day with various trivia and head-explodey, so there's plenty of opportunity to make sure that the Is are dotted and the Ts crossed. The silent wheel does not get the attention of grease.
I am impressed that they managed to get everything together to reschedule for tomorrow; not that they shouldn't, but sometimes all the will in the world is insufficient. Also, everyone who I spoke to this morning was falling over themselves to be helpful and Make it Right and so on. (And they're getting me a discount.)
Am in a reasonably stable mental state--having the Internet acting out your emotions seems to help--but I still have a gently-friend psyche and my throat hurts from my initial howl of frustration. I think I shall do nothing useful today, instead embracing the way of the couch potato.
