Monday morning two-fer

[serinde]

Call ye firste:
Customer: Our internet doesn't work and I talked to them [ed. them who?] and they said you were our internet.
Your humble correspondent: OK, what sort of service do you have with us?
Customer: Internet Explorer.

Call ye seconde:
[much explaining of items on bill to customer who's had service for going on four years so you'd think they'd grok it by now]
Customer: So how many mailboxes do we get free?
YHC: Ten. And you have seven extra you're paying for.
C: How come only three show up on my bill?
YHC: You're looking at the bill from Jan. 3. You added those last four on Jan. 19th.
C: Oh. --Well, I need to delete some mailboxes anyways
YHC: OK, which ones?
C: foo, bar, and baz
YHC: OK, foo and bar were part of your ten original free ones, so I'll credit two of the ones you're paying for and make them free instead.
C: Great. But doesn't that get us down to only free ones?
YHC: ...You had seventeen, and you deleted three. I think you'll find that leaves you with fourteen.
C: *pauses to count usernames, possibly on her fingers* I come up with thirteen.
YHC: You have fourteen.