Teal Shoes Are The New BFG 9000

[serinde]

I am on the world's most dire conference call, which is for all CUNY Help Desk managers (and the woman at the Mothership who fills that role). We are a half-hour in and so far it's been all about the incoming Oracle PeopleSoft bleargh. Not a word about how students couldn't register for six hours on Monday. But I don't care, because I am wearing new clothes and have borrowed nedlnthred's awesome teal shoes. I feel like I can throw down with anything.

OH WE JUST GOT TO THE PORTAL ISSUE. "It's not down! People could still get to Blackboard! It was only LDAP!" (WHICH YOU NEED TO REGISTER WITH.) Oy veh es mir. "We see usage spikes and that is what causes the problem, we don't know what's causing that and are looking into it." Gosh, d'you think that maybe, possibly, they could be coincident with registration sessions?

Comments

[blarglefiend.livejournal.com]

Fair enough: this was just an educated guess from having worked in similar environments.

I still wouldn't be surprised if the underlying problem were that the LDAP infrastructure had been scaled to deal with the non-peak periods and simply doesn't have the capacity to cope gracefully. That's the sort of bonehead move I'd expect.

[spride.livejournal.com]

From what the CUNY CIO said at an unrelated meeting yesterday, they lack front end servers to handle the load. They're using Vignette.