They're winning.

[serinde]

*ring ring*

Your humble correspondent: "Hello, Panix"

User: "Hi, I'm calling from Foo Corp, we have service with you. We can't get to our Internet or email.
Is your system having problems?"

YHC: "No, the system is operating normally at this time." *look up account* "Um, it looks like we only provide web hosting and some POP mailboxes for you, not any kind of connectivity, unless that's under a different company name."

U: "Yes, we get our connection from someone else"

YHC: "..."

U: "Oh, um, I guess I should go call them."


I do not click "update journal" simply on account of HAW HAW STUPID USER. There are plenty of other places with, frankly, much better / more amusing examples. The problem is that a variation on this conversation happens almost every. single. day. As soon as a computational device enters the equation, basic logic is tossed to the four winds. You don't need to know a damn thing about routing or DSL or email to intuit that if your connection to the Internet has gone bye-bye, the correct people to call might just possibly be the people who PROVIDE IT.

If we judge by averages, our species deserves no better than reality TV and armpit-fart bands.

Comments

[kalimar.livejournal.com]

Hey now! Our species does deserve better. No species deserves "The Simple Life".

[heliumbreath.livejournal.com]

In my experience, they wait a day and a half after things go pear-shaped, just so they can get someone paged on night support to wake up and provide the trivial clue the customer should have already known. Be thankful you only get this at the office.